Customer support

1. General questions

What is the status of my order?

*Each order will have a unique tracking number given to us by the carrier. You will be able to track your shipment easily!

Where do you ship?

* We can ship nationwide.

How long does it take to ship my order?

*Depending on your location.

What payment methods do you accept?

*We can accept VISA,MASTERCARD, VISA DEBIT , and EMAIL TRANSFER.

Which currency will I be charged in?

*Canadian Currency

Where do you ship?

** We can ship nationwide.

How long does it take to ship my order?

*Depending on the time of the order it will most likely be that very day!

Do you offer fast shipping?

*Yes we do offer fast shipping. shipping prices will vary.

How can I track my package?

*Each order will have a unique tracking number given to us by the carrier. You will be able to track your shipment easily!

Will I pay taxes for international shipping?

*applicable fees will be added

Do you accept returns?

* We do accept returns. Return shipment is although on the shippers dime.

Can I exchange an item?

*Yes you can , but shipping is on the customer.

Are returns free?

*You just pay for shipping

How long does it take to process a return?

*As soon as we get the article in, we exchange and ship.

Do you have physical stores?

The Dragonflies Den

4511-50 ST in Spirit River, Alberta

For any questions with products or shipping please reach out at:

[email protected]