This document sets out the shipping policy that applies to customers that make a purchase at
https://the-dragonflies-den.shoplightspeed.com. If you have any questions, please contact our customer service team on 780-500-9798 or [email protected].

Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at
checkout.

Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all
orders placed after will be dispatched the next day. All orders placed during the weekend or on
a public holiday will be sent from our warehouse on Monday or on the next business day.

International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible
for paying those fees. We recommend that you check with your local customs office before
placing an order on our website as these fees can sometimes be significant and we are unable
to calculate these for you.

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking
information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund
policy for detailed information about our processes.